Explain in one page how
1. Important communication techniques (therapeutic and non- therapeutic communication) is good to used when you are dealing with a patient who is upset and is not responding to your words appropriately or a person who is angry.
2. what would be incorporated into your individual communication style (for example active listening …) to improve the nurse-patient/family relationship.
Logical reflective flow which follows standard grammatical rules with minimal (1-2) misspellings and APA where applicable.