Customer relationship management (CRM) software must be designed with the following in mind.
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An in-depth recognition of its customers’ specific needs. |
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Strategic communication is for different types of software. |
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Enhancement of existing programs and services. |
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Creative services that would progress and fulfill the organizational long-term goals. |
The goal for ERP is:
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to achieve single data-entry points throughout the organization. |
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to maintain non-standardized, unique processes. |
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to succeed even with the lack of business process reengineering. |
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to maintain the use of paper-based orders. |
The primary goals of supply chain management (SCM) are:
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to achieve increased efficiencies with regard to information flows and exchanges between the organization and its external parties. |
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to satisfy the need for economies of scale. |
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to increase the volume of daily purchasing. |
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to decrease efficiencies with regard to information flows and exchanges. |
How can ERP software be used to facilitate data integration?
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Maintaining separate processes as previously developed. |
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Using insurance companies to sort it out. |
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Amalgamating existing business processes in an organization. |
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Using health professional associations. |
Primary storage, or main memory is:
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the central processing unit (CPU) of a computer. |
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the program instructions and data provides the CPU with a working storage area. |
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random-access memory (RAM). |
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read-only memory (ROM). |
A key high-profile enterprise software system that has emerged in the HMIS landscape is:
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supply chain management (SCM). |
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just-in-time (JIT) inventory. |
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health maintenance organization (HMO). |
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Internet explorer (IE). |
What has often been referred to as the “brain” or “heart” of a computer?
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CPU |
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RAM |
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CU |
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ROM |
Customer relationship management (CRM) is a major HMIS enterprise software system that:
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has a predetermined budget. |
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can enable owners to personalize their heathcare services benefits online. |
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has a set listing of highly recommended and non-participating physicians and specialists. |
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does not maintain research information on prescription drugs. |
Issues that may arise with a RHINO setup like the Mayo Clinic’s include problems with:
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maintaining separate processes as previously developed. |
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using insurance companies to iron out problems. |
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difficulties with patients. |
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data shadowing and the need for creating interfaces to communicate among disparate platforms and software. |
The rapid advancements of e-commerce and managed care placed new demands on the healthcare industry in the 1990s to:
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establish information infrastructures that work with the Foxfire browser. |
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establish information infrastructures that facilitate timely and interoperable patient formation. |
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establish information that works with Internet explorer (IE). |
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establish information that does not contain firewalls. |
Consolidation, sometimes purported as a “market-sheltering activity” occurs when:
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the central processing unit (CPU) of a computer is shared. |
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the program instructions and data provides the CPU with a working storage area. |
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two or more comparable healthcare services organizations combine to augment or preserve market power. |
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read-only memory (ROM) is shared. |
One definition of community health information networks (CHIN) is:
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A network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT. |
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A special interest group (SPIG). |
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Improved efficiency and effectiveness of healthcare services delivery. |
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A not-for-profit organization. |
One definition of regional health information organizations (RHINO):
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A network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT. |
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A special interest group (SPIG). |
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Improved efficiency and effectiveness of healthcare services delivery. |
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For-profit organization. |
Open systems, as characterized by the Internet, electronic data interchange (EDI), and extranets, offer:
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two-way access for external agencies. |
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eliminate the need for the exchange of standard-formatted transactions. |
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no requirement for electronic ordering. |
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no requirement for electronic invoicing through EDI. |
For practice management systems delivered from private healthcare organizations and hospitals, electronic billing and patient scheduling are being developed for numerous benefits, including:
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keeping manual follow-up procedures. |
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reducing, or possibly eliminating, all paper-based forms for which healthcare services organizations are especially vulnerable. |
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increase the accuracy of billing/coding. |
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eliminating electronic order processing. |
What is the ultimate and primary goal for the CHIN evolution and the RHINO movement?
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Consumer privacy. |
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Internal policies. |
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The development of Health maintenance organizations (HMOs). |
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The establishment of a national health information network (NHIN). |
EHR will be one of the most costly project expenditures that a healthcare services organization will undertake, with regard to the investments of time and money and the resultant challenge of returns on investments (ROI). This is due to:
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the significance of the returns to be realized from an EHR implementation remains a concern for many healthcare executives. |
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the program instructions provide the CPU with a working storage area. |
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two or more comparable healthcare services organizations combine to augment or preserve market power. |
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read-only memory (ROM) is shared. |
A Web-based PHR system will empower patients with:
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remote patient monitoring for older patients that cannot be added since patients do not need to be concerned about their chronic states of health. |
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access to their own records and help them take a more active role in managing their own health. |
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privacy since physicians will be the only people allowed to view records. |
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accessibility for all caregivers since the records are open for viewing. |
Possible risks in trusting all your personal health records with a carrier such as Google Health include:
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a network of stakeholders within a defined region who are committed to improving the quality, safety access, and efficiency of healthcare through the use of HIT. |
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information that could be sold to, or mined by, people from organizations that are unknown to the patient. |
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improved efficiency and effectiveness of healthcare services delivery. |
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a not-for-profit organization could safe keep your records. |
Healthcare databases have been in existence for as long as there have been data storage devices, and in addition to a computer data-processing database, they can include.
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the volumes of patient files lining the shelves of a physician’s clinic. |
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healthcare organizational policies and decisions. |
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query languages such as SQL. |
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processes as outlined in a documentation manual. |
Google Health pays particular attention to security and privacy issues, which clearly restricts:
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infrastructures that work with the Foxfire browser. |
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information that facilitates timely and interoperable patient data. |
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the transmission or release of the subscriber’s information to third parties without the subscriber’s consent. |
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information that does not contain firewalls or other protections. |
When combined with various other workflow tools, computerized physician order entry (CPOE) can also be useful in providing information about:
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manual follow-up procedures. |
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reducing paper-based forms. |
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patient scheduling. |
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eliminating electronic orders. |
Electronic health records can:
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improve upon unique non-standardized processes. |
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eliminate single data-entry points throughout the organization. |
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significantly increase the risk for medical errors. |
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enhance the quality of healthcare services delivery. |
Closely related to, and often functioning as part of, EHR, a computerized physician order entry (CPOE) system is basically:
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a competitive system within an amalgamation of systems. |
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an internal policies document approved by the Board of Directors. |
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automated order-entry system that captures the instructions of physicians with regard to the care of their patients. |
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information on research of prescription drugs. |
Three categories of healthcare data are required, almost universally, by healthcare services
organizations for supporting their planning and decision-making activities, and one of these is:
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vital statistics. |
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environmental statistics. |
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census statistics. |
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consensus statistics. |
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