Service design about service level management implementations.

Hello, 

Please go through the word document named “ISEM 570 Module 2 Assignment” . Please try to finish up these questions.

Perform a scholarly search for case studies about Service Level Management implementations. 

1. Give a general summary of the implementation

2. Describe anything you feel went well

3. Describe parts that could have been done better.

4. End your paper with a conclusion.

Please refer these two PDF documents which are case study documents to complete the assignment.

Case Study Document names:

1. Quality of Service and Service Level Agreement Management for Integrated Global Wireless Tactical Services Provider Network
 

2. Implementation of Incident and Problem Management to Achieve Service Level Agreement.

I also attachment PPT related PDF to get a basic idea about Service Level Agreement Management. Please don’t get confused. That is only PPT which was taught in my class by my professor.